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WE ARE your outsourcing experts
Service Excellence
Service Excellence
Service Excellence
We do 24/7 Customer Service, Sales and Technical Support for US, Canadian and Australian companies.
Teamwork
Service Excellence
Service Excellence
We do Accounts Payable, Financial Analysis, IT Management and IT technical support for US and UK companies.
Assertiveness
Service Excellence
Assertiveness
We do SOX Internal Financial Audit, SOX IT Audit, Accounting, Legal, Paralegal and Cost Accounting for US companies.
Reliable
Keen Attention To Detail
Assertiveness
We do lead generation, sales and marketing, web and graphic design for US and Australian companies.
Keen Attention To Detail
Keen Attention To Detail
Keen Attention To Detail
We service US, UK and Australian companies from various private, pre-IPOs and NYSE-listed companies.
At Your Service!
Keen Attention To Detail
Keen Attention To Detail
We fill in your needs — fast, efficient, reliable, cost-effective and done to the highest of standards possible.
Our Strong Team
FOUNDED ON TRUST
A HOME-GROWN SUCCESS STORY
CEBU OPERATIONS CENTER
Today, our operations span three floors in Cebu City supporting several clients in North America, Australia, UK and the UAE. We acknowledge that Stark BPO won't be where it is today without the 18 brave men and women who were part of our pioneering team. Just as important, our team wouldn't come about had it not for the backing of our first client who believed and supported a very talented pilot group that we put together on Stark BPO's launch on August 21, 2016.
As one united team, we took on the challenge of meeting our first client's process needs and growth objectives in our maiden year, guided by our shared values. We take pride in our results because we didn't just meet those expectations, we exceeded them. Our shared values are the results of close collaboration and teamwork. We empowered our team members to contribute to the identification of these values that are important to them. These values are fittingly reflected in our company name and in our culture.
Our story is one of raw courage and will to succeed. Beyond numbers, we believe that success should also be measured by how we take care of our people, and how our people take care of our staff and co-workers is what success looks like.
Our values and our mission are aligned. They are easy to remember and practical. Most of all, they are deeply rooted in the belief that we have in our people. That's the same belief we had from the day Stark BPO was born because our people are at the heart of what we do. After all, we are our clients' trusted outsourcing partners. Excellence is a by-product of he synergy of our values, strong sense of purpose and unrelenting drive to succeed as One Team, One Team Stark.
CEBU OPERATIONS CENTER
A HOME-GROWN SUCCESS STORY
CEBU OPERATIONS CENTER
Stark BPO Services is located in the heart of Cebu City, the Queen City of the South, Philippines, a less than 10-minute walk to the historic Fuente Osmeña Circle and Cebu Provincial Capitol. Stark BPO occupies the entire Onael Building with fully operational total capacity of over 200 seats combined plus training, conference room, huddle rooms and basement parking facility.
Stark BPO - IT Infrastructure
Stark BPO’s Systems and Network infrastructure complies with both BCP and DRP standards. Below is a Quick Summary of Stark BPO’s IT infrastructure, ISPs, Redundancy and Emergency Recovery Systems
Stark BPO IT infrastructure systems are hosted on-premise on a virtual environment with redundant physical host servers, storage drives & network for load balancing, fail-over and high availability, most of which are within multiple server platforms, using the most top known equipment in a secured environment to ensure continuous inter-operability, redundancy and scalability.
Stark BPO's hardware systems are composed of multiple physical host servers running on virtual platform configured as a resource pool hosting multiple virtual servers. Stark' network runs on Cisco platform with its proprietary routing practices. Network has standby cold spare units pre-configured for any hardware faults. Data technology uses network attached storage linked to multiple drives and file services across all production and backup environment comprising of standard RAID disk configuration for redundancy and fault-tolerance. Backup comprises of onsite, multiple rotating offsite and a cloud replicating backup systems.
A HOME-GROWN SUCCESS STORY
A HOME-GROWN SUCCESS STORY
A HOME-GROWN SUCCESS STORY
Millions of young Filipinos aspire to work in the BPO industry because of better pay and equal opportunities that traditional industries in the Philippines don't generally offer. The opportunities are tremendous. The new experience that awaits a new hire in a new industry will be personally and professionally rewarding. There's no denying that the BPO sector has been a life-saver for many Filipino families across the country. Prior to the entry of the BPO industry in the early 2000s, the Philippines was heavily dependent on OFW remittances that have kept the Philippine currency and the national economy afloat.
The BPO sector is now forecasted to eclipse the annual remittance of OFWs by 2023. This unprecedented growth has attracted a large amount of foreign investment into the BPO industry as the number international and local BPO operators multiply. Stark BPO is one of those upstart, home-grown companies that's 100% locally-owned and managed.
Stark BPO started with only 18 agents in 2016 providing lead generation services for its pioneer client, a Dubai-based digital marketing provider. In just its 4th year, Stark BPO has expanded its client base and now supports processes in the US, Canada, UK and Australia for customer service, sales support, data processing and high-end back office support like accounting, AP, internal audit, legal, graphics design and IT support and management.
Anticipating further growth, Stark BPO has expanded yet again and now fully occupies all 4 floors of Onael Building. From 18 seats in 2016 to 120 seats in 2020, to 150 seats in 2021 to over 200 seats in 2023. This is our humble story. The story of every man and woman behind the success of Stark BPO
Stark BPO'S FACILITIES
OUR happy team
STARK BPO TURNS 6
SHINING BRIGHTER THAN EVER
TEAM MEMBERS' FEEDBACK
Message from the Chief Cheerleader
I can't find the right words to say thank you to all of you. 6 years and counting. We have conquered what no one in the entire BPO industry in Cebu has accomplished. We are home-grown, locally-owned and solely relied on our optimism, confidence, integrity and raw vision. We were mere dreamers when we started yet we turned into achievers. We turned an opportunity into a thriving enterprise of the young bold, out to conquer the BPO world.
Today, we are a fully diverse BPO company that supports multiple North American and Australian accounts from Customer Service, Paramedical Support, Technical Support, Sales and Non-voice Operations.
We now service a key US NYSE-listed technology account that has allowed us to level up and support high-end processes from accounting to SOX audit compliance, graphics design to IT management, and everything in between. We have fully assembled this team within 6 months. This blessing is ours to share and celebrate. This is what August 21st is all about and it's an absolute joy to join you all in this celebration of positive spirit, of optimism, of will, of teamwork, of greatness, of God's providence.
Forever I am grateful to all of you, Team Stark. You have proven that it is possible to build something out of nothing. That is the story of Stark BPO. We have achieved great things. Stay humble and confident because greater things come to those who believe. To God be the glory.
Yours truly,
Charles Vincent Ho
TEAM MEMBERS' FEEDBACK
SHINING BRIGHTER THAN EVER
TEAM MEMBERS' FEEDBACK
"A happy place to work, a supportive environment and people-oriented management. This is our home, built by a hardworking and dedicated team."
- Quenne, Pioneer Staff, Operations
"Stark BPO, thank you for giving me the opportunity to grow in this company and become a big part in the team's success.
- Dhio, Customer Service Agent
"More than just a great team. Stark BPO has been instrumental to my professional advancement. To have witnessed the company grow to where it is now in just 4 years is an amazing accomplishment."
- Sherbi, Pioneer Staff, Operations
"Stark BPO provided me great avenues to grow as a BPO professional. I excelled in every account I was assigned to, (sales and customer service) which further broadened by experience."
- Jhong, Pioneer Staff, CSR
"I'm one of the founding members who joined Stark BPO in 2016. I'm grateful that I have made the right decision. It's a great privilege to have this opportunity to help lead this company from day one."
- Judy, Pioneer Staff, Finance Admin
"Prior to joining Stark in 2016, I was your typical BPO-hopper between 2012 and 2015. When I joined Stark BPO, I learned to appreciate my job. Most importantly, I learned to appreciate Stark BPO, a company that values its people. "
- Jess, Outbound Sales since Oct. 2016
SHINING BRIGHTER THAN EVER
SHINING BRIGHTER THAN EVER
SHINING BRIGHTER THAN EVER
Since early 2000's, several multinational companies have expanded their BPO operations to other key cities in the Philippines outside of Manila, namely Davao, Iloilo, Bacolod and Clark. Cebu is next to Manila in terms of global recognition due to better infrastructure and abundance of young qualified workforce coming out of Cebu City's top colleges and universities, such as USC, USJR, SWU, UC, SIT, CDU, CIT-U, STC and other post-secondary institutions.
Cebu is one of only two cities in the Philippine Economic Zone Authority’s (PEZA) list of “Centers for Excellence.” This is awarded to cities that have a strong hold in certain industries and disciplines. Moreover, Cebu City and Manila are the only Philippine cities in the Top 15th rank according to Tholons Services Globalization Index (TSGI) 2020. Most of the BPO companies that continue to hire outside of the National Capital Region (NCR) are located in Cebu City, the provincial capital. It is followed by the cities of Mandaue, Lapu-Lapu , Talisay and Consolacion.
The Philippine BPO industry directly employs over 1.3 million Filipinos nationwide which generated $26.3 Billion in 2019, a 7.1% improvement from the previous year. We, at Stark BPO are proud to be contributing to this growth in our small ways through job creation, career opportunities and advancement.
We are optimistic that the future is bright for our organization and the Philippine BPO industry as a whole. We are proud to serve our clients and their customers. We are committed to providing the most cost-effective, reliable, and highly efficient outsourcing solutions.
Counting Our Blessings
Grateful for every opportunity to serve and grow.
THE RED HOT BPO INDUSTRY
FIVE REASONS TO OUTSOURCE TO THE PHILIPPINES
INQUIRER / October 18, 2022
The Philippines has long been famous for its friendly, hospitable people, world-class beaches, cultural diversity, and natural beauty. But over the past twenty years, the island country has also become well known for its booming and ever-growing outsourcing industry.
Take a look at some key reasons global companies can enjoy excellent ROI by outsourcing to the Philippines.
Cost Efficiency
Significant cost savings are the main reasons companies of all sizes go this route. Since the cost of labor in the Philippines is substantially lower than in other countries, companies can save big on staffing. It also eliminates the need to invest capital in tertiary costs like office space, computers, software, or human resources that the outsourcing vendor covers. Cutting these overhead costs equals savings of up to 50% compared to in-house operations.
Young, Tech-Savvy Demographic
The Philippines has a very young and educated population, with an average age of 25 and a literacy rate of 97%. This demographic has grown up in a world with technology and knows how to use it for optimal business solutions. Many of the country’s students have access to top-level education and government-supported curriculum aimed specifically at careers in the outsourcing industry. More than half a million college graduates enter the Philippine workforce every year equipped with the advanced skills and training needed to succeed in the BPO sector.
Strong Government Support
The Philippine government goes to great lengths to support and nurture the country’s outsourcing industry, facilitating its growth by enabling an investment-friendly environment that encourages new business initiatives, including incentives for startups and SMEs. BPO firms in the Philippines are offered significant tax breaks and income tax holidays, making it easier for them to compete globally.
Flexibility
Building an offshore call center operation in the Philippines allows companies to scale quickly and efficiently without capital investment or infrastructure requirements. Teams can be expanded quickly and in a cost-effective manner. Conversely, team size can be just as easily reduced in the case of off-peak seasonal work or if the outsourcing business falls on hard economic times.
24/7 Service
BPO companies in the Philippines operate 'round the clock, non-stop, with staff working day and night shifts to provide 24/7 services to clients worldwide. This type of instant availability means outsourcing businesses can double business capacity overnight. 24/7 support also increases the quality of customer service, as teams can address customer queries, concerns, and issues at any time of day or night, including weekends. Being immediately available to customers can significantly improve customer satisfaction, loyalty, and retention.
The Takeaway
These are just a few of the many reasons why partnering with BPO companies in the Philippines make good business sense. Most importantly, though, outsourcing allows businesses to focus on the core essentials of running a successful and profitable business built for profitability and growth.
IT-BPM industry drives economic growth
The Business World / October 25, 2022. By Bernardo M. Villegas
The developed world is due to suffer stagflation — high inflation and low economic growth — in the near future due to high prices of commodities,
Recent World Bank forecasts show that countries in the ASEAN will lead the world in growth with Vietnam and the Philippines still able to grow at 6 to 7%. India is expected to grow at even more than 7%.
The economic difficulties faced by the developed countries in Europe, North America and Japan would benefit the information technology and business process management (IT-BPM) industry of the Philippines. As costs of operations in the US grow because of the strong dollar, there will be greater pressure on their business enterprises to outsource non-core services to countries like the Philippines in which wages are much lower. The main players expect a recession in the developed world to increase demand for Philippine BPO-IT services which is expected to add 1 million more workers to their industry in the next six years. The Philippines serve countries spanning multiple time zones for business process delivery. The US continues to be the largest client of the Philippine BPO industry because of cultural affinity to American culture and fluency in English.
The IT-BPM sector is especially contributing to equitable economic growth because of it is leveraging more and more cities and other municipalities outside of the National Capital Region in which income and employment opportunities have been overly concentrated to the detriment of the other regions. Not only are IT-BPM enterprises locating in other major urban centers like Metro Cebu, Davao, Iloilo, and Cagayan de Oro. They are increasingly expanding to secondary cities and municipalities like Puerto Princesa, Tuguegarao, Dumaguete, Tanjay, Angeles and Capiz, among others.
WHY OUTSOURCING TO THE PHILIPPINES MAKES SENSE
Sunstar Cebu / September 2, 2022
COMPANIES of all sizes and industries are increasingly turning to business process outsourcing (BPO) to gain a competitive advantage, reposition their brand, or re-imagine how they do business. For those businesses, outsourcing to the Philippines has become a particularly beneficial option.
There’s a strong reason for that. For the past twenty years, the Philippines have established itself as a world leader in business process outsourcing. The country currently ranks just behind India as the world’s second BPO destination and is the global leader in outsourcing. Today, the Philippines hold a 10 to 15 percent market share in the global BPO industry. Two decades of proven outsourcing success obviously speaks for itself
Outsourcing to the Philippines offers a hefty ROI
Companies that partner with industry leading BPO companies in the Philippines consistently see impressive returns on their investment. Outsourcing can cut 60% off labor costs and up to 40 to 50 percent off operating cost, improve efficiency and productivity, and fast-track a company’s ability to scale and grow. Companies also gain access to a skilled and highly educated workforce with a strong proficiency in speaking fluent English in a country whose government actively supports its lucrative outsourcing industry.
But one of outsourcing’s biggest advantages is it allows companies to focus on and improve core competencies. While teams of experienced BPOs expertly handle non-core tasks, in-house teams can concentrate on growing their business. Broadening their capabilities can give companies the competitive advantage they need to succeed in today’s ultra-competitive marketplace. This is a deeper look at some of the ways outsourcing can help businesses gain a competitive advantage.
Focus on core competencies
Outsourcing mundane tasks gives management and employees more time to focus on value-added projects and cultivating business growth. This ability to leverage time contributes to higher productivity and organizational strength by allowing core teams to focus on what they do best. Plus, money saved from BPO can be funneled into important business-growth aspects such as marketing and advertising, advanced technology, product research and development, and developing omnichannel strategies.
Get products or services to market faster
One of the top reasons organizations outsource to the Philippines is because work will get done quicker. Due to the time difference between the U.S. and the Philippines, work can be done on a 24-hour basis, meaning projects can be completed in weeks and not months. Speeding up projects can help get products or services to market faster, giving outsourcing companies a significant competitive edge. Plus, since project-specific teams can be quickly built, priorities can get started and completed that much faster.
Expanded market reach
Outsourcing to the Philippines can help companies reach broader audiences by offering access to top marketing professionals who can give deep insights into foreign markets. For instance, a U.S. company might know the American market, but how well do they know the overseas marketplace? By outsourcing to a central international business hub like the Philippines, companies can gain a new understanding of what overseas customers want and need. This deeper insight into foreign markets can be especially advantageous for e-commerce brands operating in a super-competitive global marketplace.
World-class customer service
By outsourcing to the Philippines, companies can tap into a customer service outsourcing industry that is a world leader. Filipinos are known for their warmth, hospitality, strong work ethics, and an innate sense of empathy and loyalty. Additionally, Filipino’s affinity for speaking fluent English makes them ideal customer support representatives. These traits can give a company a reputation for being reliable and approachable. Satisfied customers will likely recommend a company to their family and friends, leading to effective word-of-mouth marketing, a higher bottom line, and a better competitive edge.
Outsourcing to the Philippines makes good business sense
The advantages of outsourcing to the Philippines far outweigh the costs of investing in it. Relying on the right Philippine outsourcing team to take care of all the little things allows companies to focus on the core competencies that really matter. Outsourcing can also be a cost-effective way for startups and SMEs to achieve their business objectives.
The Philippines 2022 Q3 GDP accelerates to 7.6%
https://think.ing.com/ Nov. 10, 2022.
Third quarter GDP growth hit 7.6% year-on-year, well above the market consensus as consumption held firm. Philippine 3Q GDP blew past market expectations to hit 7.6% YoY (consensus 6.1%) driven by robust household spending and construction activity. Household consumption did not skip a beat, up 8% YoY despite surging inflation).
Household spending delivered 5.9 percentage points of the 7.6% growth boosted by activities related to the economic reopening. Spending on recreation & culture (46.0%), restaurants & hotels (38.2%) and transport (20.5%) offset slowing spending on basic food items (3.9%). One additional driver of growth was construction activity, which expanded 11.8% despite the sharp uptick in borrowing costs. The strong performance of this sector can also be tied to the economic reopening as firms and households push through with projects after two years of delays. It appears that firms and households are willing to bear the increased borrowing costs just to restart projects now that the economy is open. Consumption remains buoyant despite surging prices
Fiscal spending had been a key support for growth during the lockdowns experienced during the pandemic. With the economy now open, government expenditures and public construction has faded somewhat. Government spending slowed to 0.8% from 11.1% in the previous quarter. Elevated debt levels may be one factor limiting the ability of the government to provide support. However, with private consumption and investment activity proving resilient, there may be less pressure for fiscal authorities to do so while shifting the focus to debt consolidation.
The main surprise is how resilient the Philippines' household spending performance is. In the past, elevated inflation took a bite out of consumption. This latest third-quarter GDP report suggests that the Philippines will easily attain its growth target for the year. With the holidays fast approaching, we can expect growth momentum to remain intact with household spending likely supporting overall economic activity for the first holiday without mobility restrictions. With growth this resilient, there's every reason to be optimistic about country's economic future. The 7.6% economic growth in Q3 supports that positive outlook.