THE STARK BPO FAMILY
Founded On Trust
Stark BPO Services won't be where it is today without our first client’s full support and trust in us. They believed in our leadership and the competence of the team we put together from day one. The pioneers who took on the challenge of meeting our first client's process needs. Team Stark delivered on that expectation and will continue to do so because success as we know it, is taking care of small things and doing them consistently everyday. Bene Omnia Facere, which in Latin means, doing all things well. At Stark BPO, we put our best foot forward with an inner confidence and a smile.
Today, our operations span several accounts serving clients in the United States, Canada, Australia, UK and United Arab Emirates. Our quest is to conquer our client's hearts, one satisfied customer at a time. We believe in our people. We're not just here to compete. We're here to win it for you.
Choosing Stark BPO Services is partnering with a proven winner.
Our Winning Formula:
Taking Good Care Of Our People
We did so from day one and we have ever since. We put meaning to the adage, "Treat your people right" through leadership by example that nurtures positive behavior which in turn drives excellence. We have an effective evaluation system that's real-time, measurable and output-oriented. We gauge performance point-by-point, step-by-step, one result after another. We set clear objectives by which every expectation is defined. There's quantity as well as quality. These two are inseparable objectives that we aim to meet in every call or task, whether big or small. We'll be on it from day one to delivery in effective fashion.
Thus, every company's outsourcing partnership with Stark BPO is always a winning proposition because we take care of our people who take care of our client's customers. Excellence is but a by-product of a healthy interaction between team members. We don't leave your business' success to chance. We're on it every time and it starts with having the right people and taking good care of them because it matters.
Stark's happy team is our client's highly-productive team!
Our Operations Center
Stark BPO Services is located in the heart of Cebu City, the Queen City of the South, Philippines, near Fuente Osmeña Circle. Our Operations Center is equipped with a 100-MBPS leased ISP line, with a redundancy backup ISP of 60-MBPS and same fiber optic technology. Our center has a standby power generator in the event of a power outage. Our servers and switches are sufficiently backed up by high-capacity UPS systems. Doors are equipped with RF ID-enabled systems and multiple CCTV cameras in every room. We give business continuity and account security the round-the-clock priority it deserves, 24/7, 365 days a year.
A Quality Team, A Happy Team
Our call center agents are experienced and highly-qualified professionals with superior work ethic and above-average fluency in English. Stark BPO has one of the highest employee retention rates in the industry. That alone speaks volume on how we take care of our people, and most importantly, how our employees appreciate the work we put in to create a positive and nurturing environment. Our excellent employee retention rate ultimately benefits our clients the most because our people is our client's greatest assets. It not only adds peace of mind. It's a concrete manifestation of our Gold Standard.
STARK BPO AND AROUND THE INDUSTRY
The Happy Me Comes From A Happy We
We showcase our confidence on every call and perform every task with enthusiasm. Our grace-under-pressure mindset comes from a grateful and happy heart.
We remain calm and focused throughout the call. Each task completed, every call from a satisfied customer, every sales converted or leads generated, they all drive us to continue to excel at what we do best because, as you may have already known by now, we're not just your regular call center provider. We're a very happy team in every sense of the word.
That's what makes us different from the rest. We believe that each agent's voice on and off the phone should come from a happy place because a positive environment drives excellence, one that inspires others to become better versions of themselves.
Ultimately, when our agents are happy, our clients and their customers benefit the most. That's our gold standard, delivered.
A Quick Look at the Philippine BPO Industry
Business Process Outsourcing has become the largest industry in the Philippines. Many more BPO companies are being set up in major cities across the country like Cebu.
Here are some quick facts showing just how big the industry has become:
- In 2010, the Philippines finally emerged as the new Call Center Capital of the world. Since then the BPO sector has employed the most number workers compared to other countries.
- There are over 1.3 million Filipinos employed full time in the BPO sector and about 124,000 additional jobs are created by the industry yearly.
- By 2020, the World Bank projects the BPO industry to generate 11% of GDP.
Being in this fast-growing industry is a great endeavor for every BPO organization and the people behind it. It's an amazing time to be part of history. Most importantly, to be part of Stark BPO's success everyday in every way.
Testimonials from Clients and Employees
"A happy place to work, a supportive and caring management. This is our home, built by competent and happy people."
- Sherbi, pioneer supervisor
"Happy Anniversary Stark BPO !Thank you for giving me the opportunity to grow here in this company and be part of the family.
- Jana Tan, agent
"More than just a great team. Stark BPO has been good to me."
- Mark, QA and pioneer agent.
"One of the best decisions I made was to join Stark BPO from the start."
- Jhong, pioneer agent
"Stark BPO is our company's first outsourcing provider and it remains the best choice in agent quality and results. We're very pleased to have such a reliable partner. They take good care of my business' call center needs."
- John, Client CEO
Filipino Call Center Agents Shining Brightly
Cebu City now no.7 in Tholons Top Outsourcing Destination
Filipino call center agents have earned the reputation of being among the most preferred agents worldwide. Many more have partnered with Philippine BPO companies for their business process needs. These are:
1. Neutral accent
2. Superior English communication skills
3. Unmatched work ethic
4. World-class customer service skills
5. Low labor costs
6. Less time investment
With Stark BPO Services, aside from partnering with a proven winner, you're getting all of the above plus our Gold Standard, delivered on every call.
Stark BPO Services Turns 1
An Unexpected Beginning. That's right. Stark BPO turned one on August 21, 2017. Although as call center professionals, we have been in this great endeavor collectively as far back 12 years when the BPO industry was in its infancy in Cebu. As a matter of fact, all of our 18 pioneer agents who joined us in our new home came from one call center company. On that same day, Stark BPO Services went live for the first time. With the support of our first ever client, we assembled a team of highly-talented, and experienced call center agents. One year has come to pass. It's always exciting to be part of something special. It's amazing how time flies when we truly love what we do.
This milestone is a tribute to the men and women who made Stark BPO's first year a remarkable journey it has been as we look forward to the years to come.
The Top 10 BPO Companies in Cebu (from a local blog site)
Suprise surprise! Check out the Top 10 BPO companies in Cebu courtesy of a local blog, Atonibai.com published in August 2017. It's worth noting that #9 is the newest kid on the block, with emphasis on the word, "kid" denoting our emergence in the local BPO scene. Coincidentally, on the same month, August 21st to be exact, Stark BPO Services celebrated its first year anniversary.
Slowly but surely, our young company is getting noticed in the industry and we're humbled of this recognition. We have our sights aimed at bigger things. We do so by taking care of small things. We count our blessings with a grateful spirit. To the author of this article, thank you endlessly.
Serving Clients in 5 countries
