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CEBU'S MOST ADMIRED BPO FIRM SINCE 2016
Service Excellence
Service Excellence
Service Excellence
We do 24/7 Customer Service, Sales and Technical Support for US, Canadian, Australian and Japanese businesses.
Teamwork
Service Excellence
Service Excellence
We do AP/AR, FP&A, Payroll, Cost and US Tax Accounting, IT Support such as Kubernetes Helpdesk for US clients.
Assertiveness
Service Excellence
Assertiveness
We do SOX Internal Audit, SOX IT-GC Audit, Accounting, Legal, GRC Compliance for US companies.
Reliable
Keen Attention To Detail
Assertiveness
We do lead generation, sales and marketing, web and graphic design for US and Australian businesses
Keen Attention To Detail
Keen Attention To Detail
Keen Attention To Detail
We service US, UK and Australian businesses from SMEs to pre-IPOs and publicly-listed companies.
At Your Service!
Keen Attention To Detail
Keen Attention To Detail
We meet your organization's business outsourcing requirements— fast, efficient, reliable and cost-effective.
Our CLIENT-PARTNERS' DREAM Team
FOUNDED ON TRUST
A HOME-GROWN SUCCESS STORY
CEBU OPERATIONS CENTER
Today, our operations span four completely built and operational floors in Cebu City supporting several clients in North America, and Australia. We acknowledge that Stark BPO won't be where it is today without the 18 brave men and women who were part of our pioneering team. Just as important, our team wouldn't come about had it not for the backing of our first client who believed and supported a very talented pilot group that we put together on Stark BPO's launch on August 21, 2016.
As one one brave-spirited team, we took on the challenge of meeting our first client's process needs and growth objectives in our maiden year, guided by our shared values. We take pride in our results because we didn't just meet those expectations, we exceeded them. Our shared values are the results of close collaboration and teamwork. We empowered our team members to contribute to the identification of these values that are important to them. These values are fittingly reflected in our company name and in our culture.
Our story is one of raw courage and will to succeed. Beyond numbers, we believe that success should also be measured by how we take care of our people, and how our people take care of our staff and co-workers is what success looks like.
Our values and our mission are aligned. They are easy to remember and practical. Most of all, they are deeply rooted in the belief that we have in our people. That's the same belief we had from the day Stark BPO was born because our people are at the heart of what we do. After all, we are our clients' trusted outsourcing partners. Excellence is a by-product of he synergy of our values, strong sense of purpose and unrelenting drive to succeed as One Team, One Team Stark.
CEBU OPERATIONS CENTER
A HOME-GROWN SUCCESS STORY
CEBU OPERATIONS CENTER
Stark BPO Services is located in the heart of Cebu City, the Queen City of the South, Philippines, a less than 10-minute walk to the historic Fuente Osmeña Circle and Cebu Provincial Capitol. Stark BPO occupies the entire Onael Building with fully operational total capacity of over 200 seats combined plus training, conference room, huddle rooms and basement parking facility.
Stark BPO - IT Infrastructure
Stark BPO’s Systems and Network infrastructure complies with both BCP and DRP standards. Below is a Quick Summary of Stark BPO’s IT infrastructure, ISPs, Redundancy and Emergency Recovery Systems
Stark BPO IT infrastructure systems are hosted on-premise on a virtual environment with redundant physical host servers, storage drives & network for load balancing, fail-over and high availability, most of which are within multiple server platforms, using the most top known equipment in a secured environment to ensure continuous inter-operability, redundancy and scalability.
Stark BPO's hardware systems are composed of multiple physical host servers running on virtual platform configured as a resource pool hosting multiple virtual servers. Stark' network runs on Cisco platform with its proprietary routing practices. Network has standby cold spare units pre-configured for any hardware faults. Data technology uses network attached storage linked to multiple drives and file services across all production and backup environment comprising of standard RAID disk configuration for redundancy and fault-tolerance. Backup comprises of onsite, multiple rotating offsite and a cloud replicating backup systems.
A HOME-GROWN SUCCESS STORY
A HOME-GROWN SUCCESS STORY
A HOME-GROWN SUCCESS STORY
Millions of young Filipinos aspire to work in the BPO industry because of better pay and equal opportunities that traditional industries in the Philippines don't generally offer. The opportunities are tremendous. The new experience that awaits a new hire in a new industry will be personally and professionally rewarding. There's no denying that the BPO sector has been a life-saver for many Filipino families across the country.
The BPO sector generated $38 billion in revenue in 2024, a $2.5 billion growth from 2023. This unprecedented growth has attracted a large amount of foreign investments into the BPO industry as the number international and local BPO operators multiply. Stark BPO is one of those upstart, home-grown companies that's 100% locally-owned and managed.
Filipinos have neutral accents, strong comprehension, and high cultural alignment with the U.S., Canada, U.K., and Australia, making them ideal for voice-based CS, sales support roles. Beyond call centers, Philippine-based BPO firms now power advanced operations:
- Finance & Accounting (F&A)
- IT support and cybersecurity
- Software development
- HR and payroll services
- Creative and digital marketing
- Specialized technical support
Stark BPO started with only 18 agents in 2016 providing lead generation services for its pioneer client, a digital marketing provider. Since then, Stark BPO has expanded our services and now supports clients in the US, Canada, UK, Japan and Australia for customer service, sales support, specialized IT technical support like Kubernetes and high-end back office support like accounting, AP/AR and SOX internal audit and SOX IT-GC processes.
STARK BPO'S FACILITIES ON 4 FLOORS
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NOT JUST A DREAM TEAM, BUT A HAPPY TEAM
10 YEARS AND COUNTING
DRIVEN HEARTS AND MINDS
TEAM MEMBERS' FEEDBACK
Message from the Chief Cheerleader
I struggle to find the perfect words to express how deeply grateful I am to each one of you. For ten blessed years—and counting—we’ve grown together. We’ve come so far from where we began in 2016. Every year brought its own peaks and valleys, yet we conquered every challenge driven by faith and unity.
What started as one of Cebu's home-grown BPO organization with a bold vision has become something remarkable. We were once dreamers; today, we are achievers. We took a single opportunity and turned it into a thriving enterprise built by young, fearless individuals whose God-given talents are grounded in strong values. Now, we stand as a diverse BPO provider serving North America, Australia, and Japan across Customer Service, Technical Support, Sales, Back-Office, and Non-Voice processes.
Fast forward to today, we now support key accounts that have enabled us to step up to high-level functions—from accounting and SOX internal audit to IT support, Remote Server Alert Management, specialized Kubernetes support, and much more. We manage everything end-to-end, from hiring and on-boarding to full operations.
I am forever grateful to each and every one of you. Your dedication, resilience, and belief in what we are building have shown time and time again that anything is possible when we choose to believe and commit ourselves wholeheartedly. This spirit—our spirit—is what defines the journey and success of Stark BPO. It is the story of people who refuse to give up, who push forward with passion and purpose, and who lift each other.
Keep up the incredible work. Continue to stay focused, driven, and united. Remember that great things don’t simply happen—they come to those who persevere, who work tirelessly, and who remain steadfast in their mission, just as we always have. All for God's glory.
TEAM MEMBERS' FEEDBACK
DRIVEN HEARTS AND MINDS
TEAM MEMBERS' FEEDBACK
"A happy place to work, a supportive environment and people-oriented management. This is our home, built by a hardworking and dedicated team."
- Quenne, Pioneer Staff, Operations
"Stark BPO, thank you for giving me the opportunity to grow in this company and become a big part in the team's success.
- Jana, Customer Service Agent
"More than just a great team. Stark BPO has been instrumental to my professional advancement. To have witnessed the company grow to where it is now in 9 years is an amazing accomplishment."
- Sherbi, Pioneer Staff, Operations
"Stark BPO provided me great avenues to grow as a BPO professional. I excelled in every account I was assigned to, (sales and customer service) which further broadened by experience."
- Dave, Team Leader
"I'm one of the founding members who joined Stark BPO in 2016. I'm grateful that I have made the right decision. It's a great privilege to have this opportunity to help lead this company from day one."
- Judy, Pioneer Staff, Finance Admin
"Prior to joining Stark in 2016, I was your typical BPO-hopper between 2012 and 2015. When I joined Stark BPO, I learned to appreciate my job. Most importantly, I learned to appreciate Stark BPO, a company that values its people. "
- Jess, Outbound Sales since Oct. 2016
"I joined Stark BPO in August 2016 as one of the 18 pioneer staff. I have grown professionally in my roles and responsibilities through the guidance, encouragement of management. I'm very grateful for the opportunity and proud to be part of Stark BPO from day one."
- Markie, IT Administrator
DRIVEN HEARTS AND MINDS
DRIVEN HEARTS AND MINDS
DRIVEN HEARTS AND MINDS
Artificial Intelligence vs. Human Heart and Creativity in Business Processes
Business processes involve tasks such as customer service, data entry, analytics, decision-making, and operational management. Both AI (Artificial Intelligence) and human support play critical but distinct roles. Understanding their differences helps organizations optimize efficiency, quality, and customer satisfaction.
1. Decision-Making and Problem Solving
AI is fast and consistent; humans are flexible and context-aware.
2. Adaptability and Learning
In dynamic business environments, humans are essential for exception handling, while AI ensures routine efficiency.
3. Emotional Intelligence and Customer Interaction
A human agent can calm an irate client by adjusting tone and offering customized solutions, something AI cannot replicate.
4. Efficiency, Scalability, Cost
The ideal model leverages AI for efficiency and humans for high-value, complex tasks.
5. Accuracy and Consistency
AI can categorize thousands of support tickets accurately, but a human can notice subtle patterns in customer complaints indicating a systemic issue.
6. Creativity and Innovation
Human analysts can create a new workflow that reduces operational bottlenecks, whereas AI can only suggest improvements based on patterns.
7. Ethics, Judgment, and Responsibility
A human agent can decide to waive fees for a client in a special circumstance, factoring in fairness and relationship value—AI cannot make this ethical judgment because anything that is artificial cannot replicate the full depth of the human mind, the touch of a human heart and the divine essence of the soul.
WHY OUTSOURCING TO THE PHILIPPINES MAKES SENSE
Companies of all sizes and industries have increasingly turned to business process outsourcing (BPO) to gain a competitive advantage, reposition their brand, or re-imagine how they do business. For those businesses, outsourcing to the Philippines has become a particularly beneficial option.
There’s a strong reason for that. For the past twenty years, the Philippines have established itself as a world leader in business process outsourcing. The country currently ranks just behind India as the world’s second BPO destination and is the global leader in outsourcing. Today, the Philippines hold a 10 to 15 percent market share in the global BPO industry. Two decades of proven outsourcing success obviously speaks for itself
Outsourcing to the Philippines offers a hefty ROI
Companies that partner with industry leading BPO companies in the Philippines consistently see impressive returns on their investment. Outsourcing can cut 60% off labor costs and up to 40 to 50 percent off operating cost, improve efficiency and productivity, and fast-track a company’s ability to scale and grow. Companies also gain access to a skilled and highly educated workforce with a strong proficiency in speaking fluent English in a country whose government actively supports its lucrative outsourcing industry.
But one of outsourcing’s biggest advantages is it allows companies to focus on and improve core competencies. While teams of experienced BPOs expertly handle non-core tasks, in-house teams can concentrate on growing their business. Broadening their capabilities can give companies the competitive advantage they need to succeed in today’s ultra-competitive marketplace. This is a deeper look at some of the ways outsourcing can help businesses gain a competitive advantage.
Focus on core competencies
Outsourcing mundane tasks gives management and employees more time to focus on value-added projects and cultivating business growth. This ability to leverage time contributes to higher productivity and organizational strength by allowing core teams to focus on what they do best. Plus, money saved from BPO can be funneled into important business-growth aspects such as marketing and advertising, advanced technology, product research and development, and developing omni channel strategies.
Get products or services to market faster
One of the top reasons organizations outsource to the Philippines is because work will get done quicker. Due to the time difference between the U.S. and the Philippines, work can be done on a 24-hour basis, meaning projects can be completed in weeks and not months. Speeding up projects can help get products or services to market faster, giving outsourcing companies a significant competitive edge. Plus, since project-specific teams can be quickly built, priorities can get started and completed that much faster.
Expanded market reach
Outsourcing to the Philippines can help companies reach broader audiences by offering access to top marketing professionals who can give deep insights into foreign markets. For instance, a U.S. company might know the American market, but how well do they know the overseas marketplace? By outsourcing to a central international business hub like the Philippines, companies can gain a new understanding of what overseas customers want and need. This deeper insight into foreign markets can be especially advantageous for e-commerce brands operating in a super-competitive global marketplace.
World-class customer service
By outsourcing to the Philippines, companies can tap into a customer service outsourcing industry that is a world leader. Filipinos are known for their warmth, hospitality, strong work ethics, and an innate sense of empathy and loyalty. Additionally, Filipino’s affinity for speaking fluent English makes them ideal customer support representatives. These traits can give a company a reputation for being reliable and approachable. Satisfied customers will likely recommend a company to their family and friends, leading to effective word-of-mouth marketing, a higher bottom line, and a better competitive edge.
Cost-effectiveness
The advantages of outsourcing to the Philippines far outweigh the costs of investing in it. Relying on the right Philippine outsourcing team to take care of all the little things allows companies to focus on the core competencies that really matter. Outsourcing can also be a cost-effective way for startups and SMEs to achieve their business objectives.
REAL PEOPLE POWERING THE BPO INDUSTRY
Reasons Why the Philippines is a Popular Location for Business Process Outsourcing
Highly Skilled Labor Force
The majority of the Philippines’ labor force has a strong command of English and a solid understanding of business processes and technologies. This makes it ideal for businesses across the globe to outsource their processes to the country.
Cost Savings
Business Process Outsourcing (BPO) in the Philippines is significantly cheaper than in other parts of the world. Companies can save up to 40-50% in labor costs by outsourcing processes to the Philippines.
Government Incentives
The Philippine government offers tax incentives and other assistance to companies that outsource their processes to the country. This helps businesses further reduce costs and take advantage of the country’s business-friendly environment.
Low Attrition Rate
The Philippines has one of the lowest attrition rates for BPOs, ensuring companies can easily maintain a stable workforce for their processes.
Developed Telecommunications Infrastructure
The Philippines has an extensive telecommunication infrastructure, which makes it easy for companies to communicate with their offshore staff.
Business-Friendly Environment
The Philippines has a business-friendly environment, making it easy for companies to set up and manage their offshore operations. The country has a strong legal and regulatory framework that helps protect the interests of businesses.
Strategic Location
The Philippines is strategically located in the Asia Pacific region, making it an ideal location for companies looking to outsource their processes. The country’s close proximity to other countries in the region makes it an ideal destination for businesses looking to expand their operations. Because of its strong economic growth, strategic location, and attractive labor pool, the Philippines is an appealing destination for outsourcing. In the coming years, the Philippines is well-positioned to remain a popular business outsourcing location. The country’s rich supply of youth and young professionals that comprises the growing pool of skilled and educated labor force are valuable human resources that artificial intelligence cannot replace or substitute in growing businesses and organizations today and tomorrow.
Ready to Scale Up Your Business? Why You Should Consider Partnering with a Philippine BPO Service Pr
The global business landscape is fiercely competitive, demanding constant innovation and optimization. But what if there was a hidden weapon you could leverage to unleash explosive growth? Enter the Philippines, a world leader in Business Process Outsourcing (BPO) that offers a potent combination of skilled talent, cost-efficiency, and a dedication to progress.
The Philippines: A BPO Powerhouse
The Philippines boasts a thriving BPO industry, contributing nearly $30 billion to the economy annually.
Here’s why it stands out:
Skilled Workforce: With a strong educational system and a high English proficiency rate, the Philippines offers a vast pool of talented professionals across various fields.
Cost Savings: Compared to Western countries, the Philippines boasts a significantly lower cost of living, translating to substantial savings on labor and operational expenses – up to 70% on employee costs alone!
Cultural Fit: Filipinos are renowned for their strong work ethic, positive attitude, and excellent communication skills, fostering smooth collaboration.
Time Zone Advantage: The Philippines’ proximity to major Asian markets allows for extended business hours, potentially offering 24/7 operations and improved global customer service reach.
Government Support: The Philippine government actively promotes the BPO industry, fostering a business-friendly environment with infrastructure and incentives to propel its growth [2].
Beyond Cost Savings: A Spectrum of Services. The Philippine BPO industry extends far beyond just cost reduction. Here’s a glimpse into the diverse services they offer:
Front-Office Services: Elevate your customer experience with exceptional call center services, email and chat support handled by multilingual professionals.
Back-Office Services: Free up your in-house team for strategic tasks by outsourcing tasks like data entry, bookkeeping, and HR processes to skilled BPO specialists.
Specialized Services: Gain access to industry-specific solutions like healthcare BPO services, legal outsourcing, or content moderation, ensuring expert handling of specialized tasks.
The Philippine Advantage: Tech-Savvy and Outcome-Driven
The Philippine BPO landscape is constantly evolving, embracing technology and a results-oriented approach:
Tech-Powered Solutions: BPO providers leverage AI, automation, and data analytics to deliver efficient, cost-effective services, further optimizing your business processes.
Outcome-Based Contracting: Move beyond just cost savings. Many BPOs now offer contracts focused on measurable business outcomes, ensuring their success is tied to yours.
Unlocking Your Growth Potential
By partnering with a Philippine BPO provider, you can:
Reduce Costs: Enjoy significant savings on labor and operational expenses.
Boost Efficiency: Free up your in-house team to focus on core business strategies.
Enhance Customer Experience: Deliver exceptional customer service through multilingual support.
Scale Up Effortlessly: Easily expand your operations with a readily available talent pool.
Embrace Innovation: Leverage cutting-edge technology to streamline processes.
Your Stepping Stone to Success
The Philippines is not just a cost-effective outsourcing destination; it’s a strategic partner for growth. With its skilled workforce, cultural fit, and commitment to innovation, the Philippines offers a compelling proposition for businesses seeking to unleash explosive growth.
Why AI is not a substitute to human intelligence
Human intelligence (HI) is generally considered superior to artificial intelligence (AI) in several key areas, though AI can excel at speed, scale, and pattern recognition. Let’s break this down carefully:
1. CREATIVITY AND INNOVATION
Humans can generate original ideas, make intuitive leaps, and think abstractly. We can imagine concepts that don’t exist and combine knowledge in novel ways.
AI can mimic creativity by combining patterns from existing data, but it cannot truly invent or experience “original thought”; it lacks consciousness and intentionality.
2. EMOTIONAL INTELLIGENCE AND EMPATHY
Humans understand emotions, social contexts, and cultural nuances. We can empathize, negotiate, and respond to social cues.
AI can simulate empathy (e.g., chatbots), but it does not feel; it cannot truly understand human emotion or moral reasoning.
3. MORAL AND ETHICAL JUDGEMENT
Humans can weigh ethics, morals, and values in decision-making.
AI operates on predefined rules and data patterns; it cannot inherently understand right vs. wrong, and is limited to its programmed frameworks.
4. ADAPTABILITY AND LEARNING IN UNSTRUCTURED ENVIRONMENTS
Humans can adapt to completely new situations with little to no prior information. We can improvise solutions under uncertainty.
Most AI is narrow or task-specific. While machine learning can adapt within data boundaries, it struggles in unfamiliar contexts or when confronted with exceptions.
5. COMMON SENSE AND CONTEXT UNDERSTANDING
Humans naturally grasp context, ambiguity, sarcasm, humor, and cultural references.
AI lacks true common sense reasoning and often misunderstands context.
6. CONSCIOUSNESS AND SELF-AWARENESS
Humans possess self-awareness, introspection, and the ability to reflect on our thoughts and actions.
AI lacks consciousness. It cannot reflect, feel, or possess goals beyond what it is programmed to do.