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PASSIONATELY GROWING OUR CLIENTS' BUSINESSES SINCE 2016
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YOUR OUTSOURCING EXPERTS
Service Excellence
Service Excellence
Service Excellence
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We do 24/7 Customer Service, Sales and Technical Support for US, Canadian and Australian companies.
Teamwork
Service Excellence
Service Excellence
We do Accounts Payable, Financial Analysis, IT Management and IT technical support for US and UK companies.
Assertiveness
Service Excellence
Assertiveness
We do SOX Internal Financial Audit, SOX IT Audit, Accounting, Legal, Paralegal and Cost Accounting for US companies.
Reliable
Keen Attention To Detail
Assertiveness
We do lead generation, sales and marketing, web and graphic design for US and Australian companies.
Keen Attention To Detail
Keen Attention To Detail
Keen Attention To Detail
We service US, UK and Australian companies from various private, pre-IPOs and NYSE-listed companies.
At Your Service!
Keen Attention To Detail
Keen Attention To Detail
We fill in your needs — fast, efficient, reliable, cost-effective and done to the highest of standards possible.
Our Strong Team
FOUNDED ON TRUST
A HOME-GROWN SUCCESS STORY
CEBU OPERATIONS CENTER
Today, our operations span four completely built and operational floors in Cebu City supporting several clients in North America, and Australia. We acknowledge that Stark BPO won't be where it is today without the 18 brave men and women who were part of our pioneering team. Just as important, our team wouldn't come about had it not for the backing of our first client who believed and supported a very talented pilot group that we put together on Stark BPO's launch on August 21, 2016.
As one one brave-spirited team, we took on the challenge of meeting our first client's process needs and growth objectives in our maiden year, guided by our shared values. We take pride in our results because we didn't just meet those expectations, we exceeded them. Our shared values are the results of close collaboration and teamwork. We empowered our team members to contribute to the identification of these values that are important to them. These values are fittingly reflected in our company name and in our culture.
Our story is one of raw courage and will to succeed. Beyond numbers, we believe that success should also be measured by how we take care of our people, and how our people take care of our staff and co-workers is what success looks like.
Our values and our mission are aligned. They are easy to remember and practical. Most of all, they are deeply rooted in the belief that we have in our people. That's the same belief we had from the day Stark BPO was born because our people are at the heart of what we do. After all, we are our clients' trusted outsourcing partners. Excellence is a by-product of he synergy of our values, strong sense of purpose and unrelenting drive to succeed as One Team, One Team Stark.
CEBU OPERATIONS CENTER
A HOME-GROWN SUCCESS STORY
CEBU OPERATIONS CENTER
Stark BPO Services is located in the heart of Cebu City, the Queen City of the South, Philippines, a less than 10-minute walk to the historic Fuente Osmeña Circle and Cebu Provincial Capitol. Stark BPO occupies the entire Onael Building with fully operational total capacity of over 200 seats combined plus training, conference room, huddle rooms and basement parking facility.
Stark BPO - IT Infrastructure
Stark BPO’s Systems and Network infrastructure complies with both BCP and DRP standards. Below is a Quick Summary of Stark BPO’s IT infrastructure, ISPs, Redundancy and Emergency Recovery Systems
Stark BPO IT infrastructure systems are hosted on-premise on a virtual environment with redundant physical host servers, storage drives & network for load balancing, fail-over and high availability, most of which are within multiple server platforms, using the most top known equipment in a secured environment to ensure continuous inter-operability, redundancy and scalability.
Stark BPO's hardware systems are composed of multiple physical host servers running on virtual platform configured as a resource pool hosting multiple virtual servers. Stark' network runs on Cisco platform with its proprietary routing practices. Network has standby cold spare units pre-configured for any hardware faults. Data technology uses network attached storage linked to multiple drives and file services across all production and backup environment comprising of standard RAID disk configuration for redundancy and fault-tolerance. Backup comprises of onsite, multiple rotating offsite and a cloud replicating backup systems.
A HOME-GROWN SUCCESS STORY
A HOME-GROWN SUCCESS STORY
A HOME-GROWN SUCCESS STORY
Millions of young Filipinos aspire to work in the BPO industry because of better pay and equal opportunities that traditional industries in the Philippines don't generally offer. The opportunities are tremendous. The new experience that awaits a new hire in a new industry will be personally and professionally rewarding. There's no denying that the BPO sector has been a life-saver for many Filipino families across the country. Prior to the entry of the BPO industry in the early 2000s, the Philippines was heavily dependent on OFW remittances that have kept the Philippine currency and the national economy afloat.
The BPO sector is now forecasted to generate $39 billion in revenue by end of 2024. This unprecedented growth has attracted a large amount of foreign investments into the BPO industry as the number international and local BPO operators multiply. Stark BPO is one of those upstart, home-grown companies that's 100% locally-owned and managed.
Stark BPO started with only 18 agents in 2016 providing lead generation services for its pioneer client, a Dubai-based digital marketing provider. Now on our 8th year, Stark BPO has expanded its client base and now supports processes in the US, Canada, UK, Japan and Australia for customer service, sales support, IT technical support and high-end back office support like accounting, AP, SOX internal audit processes.
Anticipating further growth, Stark BPO expanded in the last 3 years and now fully occupies all 4 floors of Onael Building. From 18 seats in 2016 to 120 seats in 2020, to 150 seats in 2021 to its current capacity over 200 seats. This is our humble story. Most importantly, behind this success story are the dedicated men and women of Stark BPO.
Stark BPO'S FACILITIES on 4 floors
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NOT JUST A DREAM TEAM, BUT A HAPPY TEAM
STARK BPO TURNS 8
SHINING BRIGHTER THAN EVER
TEAM MEMBERS' FEEDBACK
Message from the Chief Cheerleader
I can't find the right words to express my appreciation to each one of you. 8 years and counting. We have come a long way from the day this all began in 2016. We have conquered 8 mountains as each year presented an Everest of its own. We are a home-grown organization that had a vision that only the bravest of hearts would venture to navigate what we managed to conquer. We were mere dreamers that became achievers. We turned an opportunity into a thriving enterprise carried forth by the young and fearless whose God-given talents were founded on strong value formation. Today, we have become a fully diverse BPO provider that supporting UK, North American, Australian and Japanese companies from Customer Service, Technical Support, Sales, Back-office and Non-voice processes from A to Z.
We now service key accounts that have allowed us to significantly level up and support high-end processes from accounting to SOX internal audit to IT support to Remote Server alert management and everything in between. We fully run these processes from hiring to on-boarding and operations. These achievements call for a celebration and thanksgiving. This is what this milestone is all about and it's an absolute joy to join you all in this celebration of God's grace made possible by your efforts, relentless dedication and amazing teamwork.
Forever I am grateful to each and everyone of you. You have proven that it is possible to build something when we believe and work hard for it. That is the story of Stark BPO. Keep up the good work and stay focused. Great things come to those who persevere the way we've always persevered because God helps those who help themselves.
Yours Truly,
Charles Ho
TEAM MEMBERS' FEEDBACK
SHINING BRIGHTER THAN EVER
TEAM MEMBERS' FEEDBACK
"A happy place to work, a supportive environment and people-oriented management. This is our home, built by a hardworking and dedicated team."
- Quenne, Pioneer Staff, Operations
"Stark BPO, thank you for giving me the opportunity to grow in this company and become a big part in the team's success.
- Jana, Customer Service Agent
"More than just a great team. Stark BPO has been instrumental to my professional advancement. To have witnessed the company grow to where it is now in just 4 years is an amazing accomplishment."
- Sherbi, Pioneer Staff, Operations
"Stark BPO provided me great avenues to grow as a BPO professional. I excelled in every account I was assigned to, (sales and customer service) which further broadened by experience."
- Dave, Team Leader
"I'm one of the founding members who joined Stark BPO in 2016. I'm grateful that I have made the right decision. It's a great privilege to have this opportunity to help lead this company from day one."
- Judy, Pioneer Staff, Finance Admin
"Prior to joining Stark in 2016, I was your typical BPO-hopper between 2012 and 2015. When I joined Stark BPO, I learned to appreciate my job. Most importantly, I learned to appreciate Stark BPO, a company that values its people. "
- Jess, Outbound Sales since Oct. 2016
"I joined Stark BPO in August 2016 as one of the 18 pioneer staff. I have grown professionally in my roles and responsibilities through the guidance, encouragement of management. I'm very grateful for the opportunity and proud to be part of Stark BPO from day one."
- Markie, IT Administrator
SHINING BRIGHTER THAN EVER
SHINING BRIGHTER THAN EVER
SHINING BRIGHTER THAN EVER
Philippines BPO industry expects $32B revenue in 2024
The Freeman (Cebu), May 8, 2024 - The Philippines contact center and business process outsourcing sector expects to post an estimated record annual revenue of US$32.15 billion in 2024.
This cautious projection is based on a yearly average sectoral revenue growth of around nine percent, as outlined in an analysis conducted by Everest Group, a global industry research firm.
“The contact center and business process sector, along with the IT-BPM industry has remained optimistic in terms of revenue growth through the years,” said Mickey Ocampo, President of the Contact Center Association of the Philippines (CCAP), a sectoral organization with over 140 member companies nationwide.
In 2023, the contact center and business process sector posted an annual revenue of US$29.50 billion, up by 9 percent compared to the annual revenue of US$27 billion in 2022.
The sector’s yearly revenue accounted for 83 percent of the overall revenue posted by the country’s entire information technology and business process management (IT-BPM) industry of $35.5 billion and $32.50 billion in 2023 and 2022, respectively. The forecasted IT-BPM industry revenue for 2024 is around $39 billion. In terms of full-time employment, the contact center sector also continues to provide jobs to more Filipinos nationwide.
Still based on Everest Group data, call center firms employed 1.51 million individuals in 2023—a 9.4 percent rise from 2022 figures. That number also accounts for about 89 percent of the total full-time employees (1.7 million) hired by the IT-BPM industry that year.
WHY OUTSOURCING TO THE PHILIPPINES MAKES SENSE
Sunstar Cebu
COMPANIES of all sizes and industries are increasingly turning to business process outsourcing (BPO) to gain a competitive advantage, reposition their brand, or re-imagine how they do business. For those businesses, outsourcing to the Philippines has become a particularly beneficial option.
There’s a strong reason for that. For the past twenty years, the Philippines have established itself as a world leader in business process outsourcing. The country currently ranks just behind India as the world’s second BPO destination and is the global leader in outsourcing. Today, the Philippines hold a 10 to 15 percent market share in the global BPO industry. Two decades of proven outsourcing success obviously speaks for itself
Outsourcing to the Philippines offers a hefty ROI
Companies that partner with industry leading BPO companies in the Philippines consistently see impressive returns on their investment. Outsourcing can cut 60% off labor costs and up to 40 to 50 percent off operating cost, improve efficiency and productivity, and fast-track a company’s ability to scale and grow. Companies also gain access to a skilled and highly educated workforce with a strong proficiency in speaking fluent English in a country whose government actively supports its lucrative outsourcing industry.
But one of outsourcing’s biggest advantages is it allows companies to focus on and improve core competencies. While teams of experienced BPOs expertly handle non-core tasks, in-house teams can concentrate on growing their business. Broadening their capabilities can give companies the competitive advantage they need to succeed in today’s ultra-competitive marketplace. This is a deeper look at some of the ways outsourcing can help businesses gain a competitive advantage.
Focus on core competencies
Outsourcing mundane tasks gives management and employees more time to focus on value-added projects and cultivating business growth. This ability to leverage time contributes to higher productivity and organizational strength by allowing core teams to focus on what they do best. Plus, money saved from BPO can be funneled into important business-growth aspects such as marketing and advertising, advanced technology, product research and development, and developing omnichannel strategies.
Get products or services to market faster
One of the top reasons organizations outsource to the Philippines is because work will get done quicker. Due to the time difference between the U.S. and the Philippines, work can be done on a 24-hour basis, meaning projects can be completed in weeks and not months. Speeding up projects can help get products or services to market faster, giving outsourcing companies a significant competitive edge. Plus, since project-specific teams can be quickly built, priorities can get started and completed that much faster.
Expanded market reach
Outsourcing to the Philippines can help companies reach broader audiences by offering access to top marketing professionals who can give deep insights into foreign markets. For instance, a U.S. company might know the American market, but how well do they know the overseas marketplace? By outsourcing to a central international business hub like the Philippines, companies can gain a new understanding of what overseas customers want and need. This deeper insight into foreign markets can be especially advantageous for e-commerce brands operating in a super-competitive global marketplace.
World-class customer service
By outsourcing to the Philippines, companies can tap into a customer service outsourcing industry that is a world leader. Filipinos are known for their warmth, hospitality, strong work ethics, and an innate sense of empathy and loyalty. Additionally, Filipino’s affinity for speaking fluent English makes them ideal customer support representatives. These traits can give a company a reputation for being reliable and approachable. Satisfied customers will likely recommend a company to their family and friends, leading to effective word-of-mouth marketing, a higher bottom line, and a better competitive edge.
Outsourcing to the Philippines makes good business sense
The advantages of outsourcing to the Philippines far outweigh the costs of investing in it. Relying on the right Philippine outsourcing team to take care of all the little things allows companies to focus on the core competencies that really matter. Outsourcing can also be a cost-effective way for startups and SMEs to achieve their business objectives.
9% of the Philippines' GDP comes from business process outsourcing
Reasons Why the Philippines is a Popular Location for Business Process Outsourcing
• Highly Skilled Labor Force: The majority of the Philippines’ labor force has a strong command of English and a solid understanding of business processes and technologies. This makes it ideal for businesses across the globe to outsource their processes to the country.
• Cost Savings: Business Process Outsourcing (BPO) in the Philippines is significantly cheaper than in other parts of the world. Companies can save up to 40-50% in labor costs by outsourcing processes to the Philippines.
• Government Incentives: The Philippine government offers tax incentives and other assistance to companies that outsource their processes to the country. This helps businesses further reduce costs and take advantage of the country’s business-friendly environment.
• Low Attrition Rate: The Philippines has one of the lowest attrition rates for BPOs, ensuring companies can easily maintain a stable workforce for their processes.
• Developed Telecommunications Infrastructure: The Philippines has an extensive telecommunication infrastructure, which makes it easy for companies to communicate with their offshore staff.
• Business-Friendly Environment: The Philippines has a business-friendly environment, making it easy for companies to set up and manage their offshore operations. The country has a strong legal and regulatory framework that helps protect the interests of businesses.
• Strategic Location: The Philippines is strategically located in the Asia Pacific region, making it an ideal location for companies looking to outsource their processes. The country’s close proximity to other countries in the region makes it an ideal destination for businesses looking to expand their operations.
Because of its strong economic growth, strategic location, and attractive labor pool, the Philippines is an appealing destination for outsourcing. In the coming years, the Philippines is well-positioned to remain a popular business outsourcing location. The country’s economic and political stability, as well as its growing pool of skilled and educated labor, are expected to keep foreign businesses interested.
Ready to Scale Up Your Business? Why You Should Consider BPO in the Philippines
The global business landscape is fiercely competitive, demanding constant innovation and optimization. But what if there was a hidden weapon you could leverage to unleash explosive growth? Enter the Philippines, a world leader in Business Process Outsourcing (BPO) that offers a potent combination of skilled talent, cost-efficiency, and a dedication to progress.
The Philippines: A BPO Powerhouse
The Philippines boasts a thriving BPO industry, contributing nearly $30 billion to the economy annually.
Here’s why it stands out:
Skilled Workforce: With a strong educational system and a high English proficiency rate, the Philippines offers a vast pool of talented professionals across various fields.
Cost Savings: Compared to Western countries, the Philippines boasts a significantly lower cost of living, translating to substantial savings on labor and operational expenses – up to 70% on employee costs alone!
Cultural Fit: Filipinos are renowned for their strong work ethic, positive attitude, and excellent communication skills, fostering smooth collaboration.
Time Zone Advantage: The Philippines’ proximity to major Asian markets allows for extended business hours, potentially offering 24/7 operations and improved global customer service reach.
Government Support: The Philippine government actively promotes the BPO industry, fostering a business-friendly environment with infrastructure and incentives to propel its growth [2].
Beyond Cost Savings: A Spectrum of Services. The Philippine BPO industry extends far beyond just cost reduction. Here’s a glimpse into the diverse services they offer:
Front-Office Services: Elevate your customer experience with exceptional call center services, email and chat support handled by multilingual professionals.
Back-Office Services: Free up your in-house team for strategic tasks by outsourcing tasks like data entry, bookkeeping, and HR processes to skilled BPO specialists.
Specialized Services: Gain access to industry-specific solutions like healthcare BPO services, legal outsourcing, or content moderation, ensuring expert handling of specialized tasks.
The 2024 Advantage: Tech-Savvy and Outcome-Driven
The Philippine BPO landscape is constantly evolving, embracing technology and a results-oriented approach:
Tech-Powered Solutions: BPO providers leverage AI, automation, and data analytics to deliver efficient, cost-effective services, further optimizing your business processes.
Outcome-Based Contracting: Move beyond just cost savings. Many BPOs now offer contracts focused on measurable business outcomes, ensuring their success is tied to yours.
Unlocking Your Growth Potential
By partnering with a Philippine BPO provider, you can:
Reduce Costs: Enjoy significant savings on labor and operational expenses.
Boost Efficiency: Free up your in-house team to focus on core business strategies.
Enhance Customer Experience: Deliver exceptional customer service through multilingual support.
Scale Up Effortlessly: Easily expand your operations with a readily available talent pool.
Embrace Innovation: Leverage cutting-edge technology to streamline processes.
The Philippines: Your Stepping Stone to Success
The Philippines is not just a cost-effective outsourcing destination; it’s a strategic partner for growth. With its skilled workforce, cultural fit, and commitment to innovation, the Philippines offers a compelling proposition for businesses seeking to unleash explosive growth in 2024.
Philippine BPOs target staffing level exceeding 2M by 2025
By Business World, January 22, 2024
THE IT and Business Process Association of the Philippines (IBPAP) said that it hopes to exceed the two-million mark in industry headcount by 2025, citing the competitiveness of the Philippine workforce.
In a briefing on Monday, IBPAP President Jack Madrid, whose industry is also known as the business process outsourcing (BPO) sector, said the association’s members posted substantial growth in jobs created last year.
“The IT-BPM (information technology and business process management) industry continues to grow. We ended last year with 1.7 million direct jobs for Filipinos, up 8%, and we generated well over $35 billion in revenue for the economy,” Mr. Madrid said.
Last year, Mr. Madrid said that the industry is targeting 7-8% growth in headcount and $39 billion in revenue for 2024.
“But I’m really excited about 2025 because this is when we will cross the 2 million job level. And, you know that’s quite significant. It took… almost 20 years to hit 1 million jobs and we’re attempting to do the second million in less than six years. So it’s really quite a feat,” he said.
“We are an indispensable pillar of the economy, with 1.7 million employees and growing … the only thing that’s holding us back is really the availability of talent,”
Meanwhile, he said that the global IT-BPM industry will continue to grow and will attract more entrants into a field dominated by India and the Philippines.
“We have more competition and so if we want to increase direct investment, I think our industry is one such pathway. We are rich in human capital, we are big in services exports. So, let us continue to work on strengthening the skills of the Filipino workforce,” he added.
He said that another pathway to competitiveness and attracting more IT-BPM investment is to allow more work flexibility. “In the past two years, there has been a gradual uptick in going back to on-site. If I were to venture a guess as to the aggregate number, we’re probably at about 60% on-site,” he said. “I think the important thing is not the number, what’s important is the flexibility that we give our employees and the flexibility that we also give to our investors because all other IT-BPM destinations are offering work from home flexibility.” he said.
“And so for us to remain competitive, we need to provide flexibility to both investors and employees,” he added.